Delivery & Returns
Preparation and delivery of your orders
All valid orders are prepared and shipped within 24 hours of validation (valid payment). The products shipped are protected in recycled and recyclable packaging, adapted to their size, resistant and discreet, without any indication of the contents of the package.
When finalizing your order on our website, we will offer you, depending on the nature of the products in your shopping cart and your delivery address, the choice of different delivery methods. Delivery at home or in Relay Point is available for all products offered on the site.
Which countries of delivery are accepted?
Here is the list of countries in which we currently deliver:
- European Union (except Slovakia)
- Switzerland
- United Kingdom
You can request to change the delivery address of your order, only before it is shipped, by sending an email from the mailbox used during your order to the contact address @ wellnessmarket.fr, specifying the name associated with the order, the order number and the new delivery address to be taken into account. Any order already shipped (confirmation mail sent) will not be subject to a change in the delivery address of the order concerned.
Upon shipment of your order, you will receive by email a confirmation of dispatch of your order, containing an online link tracking your delivery, allowing you to track in real time the delivery of your order to the delivery address indicated.
Orders are delivered by recognised national carriers with online tracking. Depending on the nature of the products ordered and your delivery address, you will be delivered by Recommended Letter (for Flowers and Resins) or Colissimo, DPD or DHL (for all other products).
If you are absent from the delivery service, the carrier will offer you, via the online tracking link, to reprogram the delivery or pick up your parcel at a Post Office or Relay Point of your choice close to the delivery address you have planned.
Return Policy
You have a legal deadline of up to 14 days from the delivery of the products concerned, to make a written request for return (exchange or refund request).
To make a return request (exchange or refund), please send an email to the contact address @ wellnessmarket.fr indicating your name, your order number, the products you wish to return and the nature of your request for each product (exchange or refund).
You will receive in response to your request, and within a maximum of 72 hours, an email confirming your acceptance or refusal of your request, and if your request is accepted, a link in the email allowing you to print your transport label back. The return transport costs remain at the expense of the customers.
Conditions for compliance with Returns
To be accepted, a return application must meet all of the following conditions:
– The return request must be complete (specifying the name of the customer, the order number, the products to be returned, and the nature of your request for each returned product (exchange or refund).
– The return request must be sent by e-mail to contact @ wellnessmarket.fr within 14 days of delivery of the products concerned by the return request.
– The returned products must be complete, packed in their original packaging intact and must not have been used or opened. An application for the return of a product which has been used or opened cannot under any circumstances be accepted.